‘Digital Eavesdropping’: The Consumer Goods Giant Looks to Exploit Vaseline’s Social Media Breakthrough.
As a product discovered over 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an obvious target for social media algorithms.
Nonetheless, its ascent as a TikTok talking point has thrust it into the lead of an marketing transformation, seeing big businesses allocating substantial funds to content creators and putting fewer resources into marketing items in legacy broadcasters.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers using on their skin with a residue from oil extraction. Now, a flood of user-generated videos have chronicled its broad application in “practical tricks”.
Hailed as a solution for polishing footwear or making fragrance last longer, and also a remedy for noisy doorways. Its use has even extended to combat the nuisance of crisp flavouring sticking to fingers.
Leveraging the Buzz
Spotting its digital renaissance, marketers at Unilever enhanced the tricks by having their research teams evaluate the claims and providing creators with the outcome data.
Claims that Vaseline reduced the burn from hot food on the lips were validated. So too were ideas it could lengthen scent duration and rejuvenate purses. Suggestions it could brighten smiles or make eyelashes longer were refuted.
The ‘Social Listening’ Strategy
Print ads and broadcast spots would once have formed the bulk of its promotional efforts. But the Vaseline phenomenon has persuaded leaders to ramp up funding for content creators.
This monitoring of online platforms to shape commercial tactics has been dubbed “social listening”. Unilever's CEO, newly named, has indicated the goal is to spend a full fifty percent of its huge ad budget on social media content.
Shifting to Modern Engagement
The company's social media lead, who is spearheading the social media effort, said the company was merely adjusting to novel methods of reaching consumers. She said interacting online “without killing the party” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, since the era of community gossip and sharing usage tips.
“The trend is shifting from a mass communication approach, where we would just transmit messages … Currently, it's countless discussions, diverse communities. Changes in digital feeds means that these audiences appear specific, however, they are large.
“If you can make sure your brand is shared by users, talked about by other people, that fosters reliability and pertinence. Influencers are vital for this. We’re really scaling this advocacy model.”
A Seismic Media Shift
This plan mirrors profound shifts occurring in how media is consumed, with the youth demographic allocating more attention to digital networks than traditional TV, print, or radio.
The transition is visible in falling revenues for traditional media advertising. In the UK, ad revenues for primary networks have declined by over six hundred million pounds in inflation-adjusted terms since 2019.
The Creator Economy Boom
Additionally, it points to a blurring of media roles as large companies almost become production houses themselves, collaborating with a multitude of digital creators to boost their products.
Leon Harlow said: “Naturally, an exodus of attention away from some legacy media and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us audiences believe endorsements from the personalities they subscribe to over traditional advertisements. It's an ongoing shift.”
He said brands could also save money by focusing on influencers over expensive broadcast campaigns, which also allows them to tweak their content more easily to see what works.
Such methods are increasing. Marketing investment on influencer marketing is growing fourfold quicker than the broader media sector. In the US, it has over doubled since 2021 and is projected to reach substantial figures in 2025.
TV's Lasting Role
Even with this transformation, experts said they believed broadcast ads retained significant importance to play, as TV channels continued to possess the influence to shape the national conversation.
She added: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It’s not about those broadcasters saying: ‘Oh, we’re not relevant any more.’ It concerns who commands eyeballs … I believe there is absolutely a role for them.”